Humber Acute Services Programme - Parents and Carers across the Humber- What Matters to You?

We Asked

We asked you what was most important to you when accessing paediatric care with your child or young person. 
277 parents, carers, guardians, or support workers took part in this engagement exercise by filling in a questionnaire and sharing their experiences, views and perspectives of accessing paediatric care with their child or young person. 

At the same time we also listened to children and young people about what they liked and didn't like about coming into hospital. Click here to read what they told us. 

You Said

You said that being “kept safe and well looked after” was most important.
In the questionnaire participants were asked to rank nine statements in order of importance with the option to add any further comments at the end. I am kept safe and well looked after came out top. This is different to our other What Matters to You engagement where I am seen and treated as quickly as possible was ranked as the most important.

You also said it was very important that:

• You are seen and treated as quickly as possible
• There are enough staff with the right skills and experience.
• Things go well for you, and you are satisfied with your care.

The three things that were consistently ranked lowest were:

• I am able to get there
• good quality buildings and the latest equipment
• services are good value for money

This is consistent with how respondents ranked these criteria throughout our other What Matters to You engagement exercises. 

It is important to note that participants were forced to rank the statements in order of importance, so it does not mean these factors were not important at all, just less important than the others.

We asked about what matters most because we want to pay particular attention to the things people have told us are most important when we look at how we might provide services differently in the future. 

When we compare the different ways of organising our services (known as the options appraisal stage of our change process), we will look to prioritise those options which make the biggest improvements to those areas you told us were most important to you. 

We Did

Next, we will:
Use the feedback captured from all our What Matters to You engagement activities to ensure that our decision-making process is fully informed by a range of views and opinions and truly reflects the priorities and preferences of local people. 

Reflect on what went well and what could be improved and embed that learning into how we plan for formal consultation to ensure our engagement is accessible, inclusive and reaches communities and groups we didn’t hear from during our pre-consultation engagement phase.

Gather feedback from a range of stakeholders around travel and accessibility, to better understand how people travelling to receive care and treatment may be impacted should changes be made to the location of services in the future.