We Asked
We gathered a wide range of feedback from patients, the public and other stakeholders from across the Humber, Coast and Vale region. This feedback was grouped under the following headings:
- What are people saying they are unhappy about (in relation to health and care)?
- What is making their lives better?
- What would make them happier if it were available or done differently?
You Said
A number of ideas, issues and areas for improvement were raised through the engagement. These include the following:
- Access to services
- Getting a GP appointment can be really difficult
- Travel and transport can be a challenge, especially in rural areas
- Communication and Disjointed Care
- Communication between patients and healthcare providers, and between different parts of the health and care sector, is not always effective
- Meeting people's broader needs
- When community and family support is available, people feel healthier and happier
- Choice and control
- People told us they can manage their own conditions better when they have more knowledge and access to advice and support when they need it
- Involving people
- You would like more opportunities to get involved in decisions about your care
We Did
Here are some of the ways we are addressing these issues and including your ideas in our long-term plan:
- Access to services
- Extending GP opening times
- NHS App and online booking
- Trialling eConsult (online consultations)
- Direct access to physiotherapists and other professionals
- Making more appointments available over the phone
- Expanding the use of virtual consultations and remote monitoring
- Launched NHS111 online
- Communication and Disjointed Care
- Improvements made to IT and digital systems
- Programme in place to introduce digital patient-held records and single patient records across all organisations
- Provide more joined up services
- Meeting people's broader needs
- Introduced social prescribing
- Suppor tfor carers in local areas
- Embedding voluntary sector partnerships
- Choice and control
- Developed a range of tools to help people to manage their own health (e.g. Healthy Hearts website, Diabetes Prevention Programme)
- Programme in place to transform outpatients appointments
- Expand availability of trusted advice and guidance online
- Involving people
- Ongoing engagement programmes across the Partnership
- Established Maternity Voices Partnerships to involve service-users in shaping maternity services
You can read more about how your ideas helped to shape our future plans on our website.
The Partnership Long Term Plan
The NHS Long Term Plan emphasises the important role of local Partnerships, known as Integrated Care Systems (ICSs), to deliver better, more joined up care. The Humber, Coast and Vale Health and Care Partnership is working on a range of collaborative programmes, which align closely with the priorities identified within the NHS Long Term Plan. In line with the requirements set out in the NHS Long Term Plan, the Partnership is now working to produce its own long-term plan. This will be produced in draft form by the end of September 2019 and a final version will be published by December 2019.
To support and inform the development of the Partnership Long-term Plan, the Partnership will engage with a broad range of stakeholders and enable a range of voices and perspectives to inform the plan and the priorities identified within it. The first step in this engagement exercise is
to bring together the knowledge and intelligence we already hold as a Partnership. Partner organisations across Humber, Coast and Vale regularly engage with patients, staff, the public and other stakeholders on issues relating to health and wellbeing in their local area. The purpose of
this engagement audit is to bring together this intelligence in one place in order to shape the emerging Partnership Long-term Plan and also to form the basis for further involvement work that will take place in the summer.
Areas
- East Riding of Yorkshire
- Hull
- North East Lincolnshire
- North Lincolnshire
- North Yorkshire
- York
Audiences
- Carers
- Children and young people
- GP / Primary Care
- Local government
- Patients
- Public
- Service users
- Staff
- Voluntary and community sector (VCSE)
Interests
- Cancer
- Children's services
- Diabetes
- Digital
- Heart conditions and stroke (CVD)
- Learning disabilities
- Maternity
- Mental health
- Outpatient services
- Prevention
- Primary care (GP services)
- Respiratory
- Urgent and emergency care
- Workforce
Departments
- Cancer
- Maternity
- Mental Health and Learning Disabilities
- Planned Care
- Prevention and Population Health
- Primary Care (GPs)
- Urgent and Emergency Care
