You, your family, friends and carers to attend a series of workshops across the Humber area to share with us your experiences of accessing specialist services.
Over the course of the five events, a total of 70 people attended and took part in the focus group discussions. In addition, 49 people took part in focus group discussions hosted by the MS Society at their meetings in Grimsby, Scunthorpe and Hull.
Develop and support the workforce
Participants in the focus groups highlighted a number of opportunities to develop and make best use of the workforce within our acute hospitals. Opportunities identified include:
Give patients more information, knowledge and control
A common theme amongst participants was that they wanted more information about what was happening in their care, how long they would have to wait and what to expect next in their treatment.
In order to improve the experience of patients and their families and to enable them to look after themselves better, a number of opportunities exist, such as:
Make better use of technology
Participants were keen to see that hospitals are making the most of technological innovations to improve services and make the most of scare resources (especially workforce). Technological solutions were put forward by participants as a way to overcome access challenges and disparities of service between different areas and support those in remote rural locations.
Support patients to improve their wider wellbeing
In almost all groups, participants recognised the benefits of getting to know other people who have had similar experiences. It is particularly important to those with long-term conditions, progressive diseases and/or other disabilities to have access to wider services that can improve their overall wellbeing that are not directly linked to the primary condition that they are being treated for. Opportunities to improve services were identified, which include:
Improve access to and equity of service
Travel and access issues were raised by many (though not all) participants. Many participants recognised the need to travel, particularly for more specialist treatment, but were concerned (often on behalf of other patients) that this might make accessing treatment more difficult. Many participants noted that there are opportunities to improve the experience if they do have to travel:
Next we will:
The diverse feedback given over the course of the events should, wherever possible, will be taken into consideration when undertaking the next stage of the review and developing proposals for the future of these specialities.
What is the Humber Acute Services Programme?
Across the Humber area and beyond, local health and care organisations are working in partnership to improve services for local people. We are working to find new ways of improving the health and wellbeing of local people through transforming care and support in our communities.
Since late September 2018, the Humber Acute Services Review programme has focused on reviewing six clinical specialties, using a clinically-led design approach.
The six specialties are: