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Humber Acute Services Programme - Reviewing the temporary changes made to Urology Services

Started: 03 June 2021 00:00 - Closed: 30 June 2021 23:59

Started: 03 June 2021 00:00 Closed: 30 June 2021 23:59
Status: CLOSED
Updated on 07 June 2022

We Asked

Throughout June 2021 we launched a survey with an aim to listen to patients impacted by the temporary changes made to non-elective in-patient Urology services made in September 2017. 

83 impacted patients living across North and North East Lincolnshire were identified and a survey was sent to them in the post. 

Participants were encouraged to share their experiences so we could understand if the temporary changes had a positive or negative impact on their patient journey, quality of care and outcomes.

5 responses were received. 

You Said

You generally had a good experience...
Overall, the majority of respondents told us that they had a positive experience when accessing non-elective Urology services. Many said they received high quality care, they were made very comfortable, they were involved in decision making, they had positive outcomes, and that communication between themselves, their families and clinicians was good. 

The extra travel distance was not deemed a problem...
Overall, travelling was not deemed a problem by the majority of respondents as they lived less than 20 miles from Scunthorpe General Hospital.

One respondent did travel from North East Lincolnshire to receive care at Scunthorpe General Hospital but reported a positive experience, telling us that they waited less than 30 minutes to be transferred, and there was little to no impact on their families travelling to see them whilst they were admitted.  

We Did

Next, we will:
The feedback captured during this engagement exercise will be considered alongside the feedback captured from our engagement with Urology staff and used to inform the longer-term plans for non-elective in-patient Urology services in the Humber, including whether these temporary changes are to be made permanent. 

We will also consider further engagement with urology patients to increase participation and improve the reliability of the data. 

Please click the links below to read the feedback reports from both patients and staff. 

In September 2017, temporary changes were made to the delivery of non-elective (emergency) in-patient Urology services across North and North East Lincolnshire, in order to maintain a high quality and safe service for patients. 

The changes included all non-elective inpatient care would only be provided at Scunthorpe General Hospital. The service had previously been provided at both Scunthorpe General Hospital and Diana, Princess of Wales Hospital in Grimsby.

If you have been referred to a hospital for an operation and you need to stay overnight, it means you are being treated as an inpatient.

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