Healthwatch Humber - Emergency Department Enter and View

We Asked

Across the three Emergency Departments (ED), Healthwatch Humber conducted a total of 11 Enter and View visits and engaged with 153 patients.

You Said

Most patients who Healthwatch Humber spoke with said they were advised to attend their local Emergency Department by their GP. 
From the 153 engagements, Healthwatch found that a total of 112 (73.2%) patients (Hull: 52 patients, Scunthorpe: 35 patients and Grimsby: 25 patients) were advised to attend their local ED by their GP. 

Other services most commonly known to patients were GP surgeries and NHS 111.

18.8% of patients who Healthwatch Humber spoke to said they had attended their local ED because they could not get an appointment with the GP

Most patients Healthwatch Humber spoke to had travelled to their local ED by car. 
When asked how patients arrived at their local ED, Healthwatch found the most common method of travel to each hospital was by car, followed by patients being brought to hospital by a family member/friend.

89.9% of patients who Healthwatch Humber spoke to said they feel safe when waiting in their local ED.
In light of the pandemic, Healthwatch Humber wanted to know how patients felt when attending and whether they felt safe waiting in their local ED. They found large percentages of patients felt safe with 88.9% patients (Hull: 69 patients, Scunthorpe: 42 patients and Grimsby: 33 patients) answering ‘yes’ to ‘do patients feel safe in their local ED?’ 

The patients who said 'no' they did not feel safe, reasons provided included; poor mental health, anxiety, feeling intimidated by they security staff and crowded. 

To read the full report, click here. 

We Did

The feedback received has highlighted key issues and challenges and has provided crucial insight into how and why people access urgent care. 

The Humber Acute Services Programme will use the findings presented in the feedback report to help shape and design the potential future models of care for urgent and emergency care in the Humber region.